Frequently Asked Questions
Everything you need to know to keep your stride.
How do I know which running shoe is right for my gait?
We recommend visiting our 'Shoe Finder' guide or consulting with our experts online. We analyze whether you have a neutral stride, overpronation, or supination to suggest the perfect level of cushioning and stability.
What is your return policy on worn running shoes?
We offer a 30-day 'Run-Free' guarantee. If your new shoes don't feel right after a few miles, you can return or exchange them for a different pair, even if they have been lightly worn outdoors.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for runners who need their gear in time for an upcoming race or event.
Do you offer international shipping?
Yes, Fit2Run ships to over 50 countries worldwide. International delivery times vary by location but generally range from 7 to 14 business days.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website so you can monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Affirm.